Customer Support and Training Coordinator Executive

A great career opportunity for Customer Support and Training Coordinator Executive with 3 to 6 years’ experience in a relevant function.

If quality is your zeal, and you want to work in a friendly and highly innovative team, send your resume to: info@check-n-click.com.



  • Help Desk

    • Customer Service

      • Fluent in English (written and spoken)

      • Kid Glove Approach (Marketing; non-technical customers)



    • FAQ

    • Escalation (i.e. Tier 2)

    • Training Portal access issues

    • Course Cancellation < 24 hours

    • Exam and accreditation inquiries (i.e. exam location/eligibility)

    • Certification questions

    • Course suggestions

    • Topliners access issues



  • Provisioning

    • Users

    • Labs (i.e. WDP and onDemand)

    • Training portal orientations

    • Employee

      • Cross-charge

      • Employee onDemand (free)








  • Patience in managing non-technical customers

  • Good verbal and written English skills

  • Organizational Skills

    • Proven record of being an organized individual with a keen eye for improving processes



  • Job Stability

    • Proven record of being a stable and collaborative employee across enterprises



  • Preference for folks who have provided customer support to Learning Management Systems, such as Cornerstone, Docebo, etc. For more, refer to this link: https://elearningindustry.com/the-20-best-learning-management-systems

  • Experience of providing Technical Support

    • Preferably Tier 2 and 3 support in enterprise



  • HTML, SQL, and Java Script (along with other scripting languages)

  • Experience of managing customers from across the globe

  • Awareness of cultural sensitivities of customers from North America, Australia, and Europe

  • Flexibility in working across time zones (in fixed shifts)


 

Associate Editor

As an editor, you will work with an enthusiastic and innovative team of Instructional Designers to review the course materials for quality, consistency, and adherence to standards. At Check N Click, we believe what we do matters for our customers. As a result, we are passionate about our quality of work, and place great importance to the impact that our work has on our business and customers. You will play a pivotal role in the course development process and ensure that the output at every stage of the process meets or exceeds customer expectations.

If quality is your zeal, and you want to work in a friendly and highly innovative team, send your resume to: info@check-n-click.com.



  • Check content to ensure it is well written and logically structured

  • Correct elements of language, such as grammar, syntax, tense, spelling, punctuation, etc.

  • Develop and maintain writing standards

  • Have an eye to identify possible legal problems in the content

  • Ensure alignment with the set standards

  • Publish and manage training repository

  • Publish periodic newsletters reiterating old and new standards




  • Excellent command over the English language

  • Graduation or an equivalent certification in English language

  • Experience of proof-reading in the publishing or training industry

  • Excellent attention to detail and a high standard of written English literacy

  • Excellent written English, including good spelling and grammar

  • Excellent time-management skills to meet all deadlines through effective prioritization

  • Expertise in Microsoft Office and other DTP skills

  • A love for the language

  • An interest in improving quality of output

  • Team spirit / orientation

  • Ability to work with minimal supervision