Customer Education: The Comedy Show We Didn’t Sign Up For!
So, Customer Education feels like trying to teach a toddler to tie their shoes, right?
When you think they’ve got it, they ask, “Wait, where’s the ‘Submit’ button again?”
With a small team and constant software updates, keeping our curriculum current feels impossible. Every time we finish a module, the software gods release a new version!
Then there are the custom training requests: “Can you make a course specifically for my team and their favorite snacks?” Sure! Right after I finish juggling flaming swords while riding a unicycle.
And don’t even get me started on pricing. “This course is $49.99, but how about a bonus lesson on ‘How to Deal with Confused Customers’ for an extra fee?”
Finally, prioritizing updates is a tough call. “Do I fix the ‘Advanced Features’ or the ‘How to Find the Submit Button’ guide?”
Spoiler: the latter always wins!
But when a customer finally says, “Wait, I can do that?” it makes the chaos worth it.
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Lokesh has over 20 years of experience managing custom e-learning, L&D, design, and web development projects. Book a slot on his calendar to explore how we can help you.
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