How to Deal with Difficult SMEs without Losing Your Mind

Dealing with difficult SMEs or Subject Matter Experts got you pulling your hair out? You’re not alone.

Here’s how to handle those tricky collaborations without losing your sanity.

Working with difficult SMEs can be challenging, but you can turn those headaches into productive collaborations with the right approach.

1. Walk a mile in their shoes: SMEs are experts in their field but often juggle multiple responsibilities.
   Approach them with understanding.
   A little empathy goes a long way in building a positive working relationship.
2. Set Clear Expectations: From the get-go, be clear about what you need, when, and why it’s essential.
   Leave no room for misunderstanding.
3. Speak their Language: Understanding their jargon is half the battle.
   Learn key terms in their field.
4. Align on Design Constraints: SMEs often focus on content accuracy but might not fully understand the limitations of eLearning design.
   Have an early conversation about what’s feasible within the project’s timeline, complexity, and instructional strategies to ensure everyone’s on the same page.
5. Ask thoughtful questions: Do your homework, then ask targeted questions.
   They’ll appreciate your effort and be more willing to help.
6. Be Flexible, But Firm: Flexibility is essential, but so is sticking to deadlines.
   If things start slipping, a gentle nudge reminding them of the project’s impact can work wonders.
7. Document Like a Pro: Follow-up emails after meetings. It prevents misunderstandings and keeps everyone accountable.
8. Offer Solutions, Not Just Problems: Address issues by finding solutions, not assigning blame.  Aim for compromises that work for everyone.
9. Celebrate Wins: Don’t forget to acknowledge the effort.

A simple thank you, or shout-out can go a long way in maintaining a positive relationship.
Over to You: Got a secret weapon for handling difficult SMEs?