Mastering the Art of Modern Learning: Customer Education, ID, and Custom eLearning
Let’s be real: generic training doesn’t cut it in 2026. Whether you’re a scaling SaaS firm or a global enterprise, your growth depends on how well your users and teams actually learn. Welcome to our knowledge hub, where we break down the latest in customer education, instructional design best practices, and custom eLearning development. From reducing churn with better onboarding to building high-impact learning ecosystems from scratch, we share the strategies we’ve used to help Fortune 500 companies turn training into a revenue engine. Dive in and let’s build something brilliant.
We pride ourselves on applying logic to traditional Instructional Design approaches, so they are appropriate and flexible for the modern-age customer education and custom eLearning projects. While the traditional approaches and strategies provide a framework, they cannot be considered as templates for the modern customer education and custom eLearning initiatives.
Here is our blog dedicated to Instructional Design, Customer Education, and Custom eLearning, where we’ll share tips to improve courses for the modern training environment. This Blog will have minimal selling and maximum enablement for its readers. If you like this blog on Instructional Design, Customer Education, and Custom eLearning, please do spread the word, as we’re a small company with limited marketing budgets.
How to Measure Customer Training or Customer Education Success
How to Measure Customer Training or Customer Education Success Data doesn’t lie—especially when it comes to Customer Education ROI. As a Customer Education exec or professional, you must prove impact. Start with completion rates, quiz scores, and learner feedback....
Modular Curriculum: Personalized Customer Education at Scale
One-size-fits-all training? Forget it. Modular curriculum lets you personalize learning without rebuilding from scratch. Break down your courses into skill-based chunks—videos, microlearning, tutorials—and tag them by role or product area. Customer Success and...
Strategic Customer Education Leaders Build Smarter Learning Paths
Build Smarter Learning Paths - Strategy for Customer Education Learning paths aren’t just a sequence of courses—they’re strategic journeys. For Customer Success execs, crafting these is key to proactive onboarding and long-term retention. Start by knowing your...
Expert Time or Office Hours: The Secret Weapon in Customer Education
Want your Customer Education initiatives to hit home? Add expert time. Webinars, Q&As, office hours—these add human touch to digital learning. When customers engage with product experts, their doubts dissolve and confidence builds. As a CS exec, position expert...
Customer Education Drives Product Success
In today’s digital-first economy, customer education isn’t a luxury—it’s a software product’s best friend. When customers understand your product deeply, they adopt it faster, engage longer, and renew confidently. As a Customer Success or Customer Education executive,...
Enterprise Onboarding: Personalize Customer Education Without Burning Out Your Team
Customer Education at scale: Standardize, personalize & empower onboarding to boost retention—without burning out your team.
The Funniest eLearning and Instructional Design Mistakes Ever
Let’s laugh at our shared eLearning and Instructional Design mistakes and ‘learning experiences.’
How to Maintain Training Effectiveness During a Crisis
Maintain 95% training effectiveness during crises with our 7-step playbook. Learn how to build resilient L&D programs that thrive under pressure.
Boost Sales Efficiency with Effective Sales Enablement
Transform your sales process with key strategies to boost team performance and drive success. Discover essential components for effective sales enablement.
How to Keep LMS Selection Simple: A Guide for Enterprises
“Choosing the right LMS can be complex. Simplify your selection with these 10 steps to ensure it drives real business value and enhances learning.”
