Mastering the Art of Modern Learning: Customer Education, ID, and Custom eLearning
Let’s be real: generic training doesn’t cut it in 2026. Whether you’re a scaling SaaS firm or a global enterprise, your growth depends on how well your users and teams actually learn. Welcome to our knowledge hub, where we break down the latest in customer education, instructional design best practices, and custom eLearning development. From reducing churn with better onboarding to building high-impact learning ecosystems from scratch, we share the strategies we’ve used to help Fortune 500 companies turn training into a revenue engine. Dive in and let’s build something brilliant.
We pride ourselves on applying logic to traditional Instructional Design approaches, so they are appropriate and flexible for the modern-age customer education and custom eLearning projects. While the traditional approaches and strategies provide a framework, they cannot be considered as templates for the modern customer education and custom eLearning initiatives.
Here is our blog dedicated to Instructional Design, Customer Education, and Custom eLearning, where we’ll share tips to improve courses for the modern training environment. This Blog will have minimal selling and maximum enablement for its readers. If you like this blog on Instructional Design, Customer Education, and Custom eLearning, please do spread the word, as we’re a small company with limited marketing budgets.
Digital Human Avatars vs Videos: Custom eLearning Development Scaling
Digital human avatars are exploding in custom eLearning development, and if you're a Customer Success Manager or an Instructional Designer, you've probably asked yourself: Can a synthetic face really replace a real instructor? Here's the thing: your customers don't...
Does SaaS Training Drive ROI? Measuring Impact in 2026
SaaS training ROI measurement frameworks for 2026: Learn how to connect customer education to retention, revenue, and business outcomes using proven methods.
7 Custom eLearning Development Mistakes to Avoid
Custom eLearning development in 2026 isn't just about slapping together some slides and calling it training. It's a strategic investment, and one that can either transform how your team learns or drain your budget faster than you can say "course...
Enterprise LMS: The True Cost of AI-Powered Platforms
Don’t let hidden AI token fees and premium support tiers blow your 2026 budget. Learn the real cost of AI-powered LMS pricing for enterprise learning leaders.
Agentic AI in UI: Why Customer Education is Changing Forever
Agentic AI is making UI walkthroughs obsolete. Learn why customer education is shifting from click-by-click training to high-level strategic enablement.
SAM vs ADDIE: Choosing Modern Instructional Design Models
Compare instructional design models like ADDIE and SAM. Learn why SaaS teams choose iterative SAM for speed and when ADDIE’s structure is still the gold standard.
Customer Education Metrics Guide: Proving ROI (2026)
Master the shift from vanity to value with our guide to Customer Education Metrics. Learn the formulas for ROI, NRR, and support deflection for 2026.
Customer Success & Customer Education Convergence: Revenue Metrics Guide
Discover how Customer Success and Customer Education convergence drives NRR and feature adoption. Learn to tie learning to revenue with Check N Click’s 2026 guide.
Customer Education: Flow of Work vs Traditional Training
Explore the battle between learning in the flow of work and traditional customer education. Discover the hybrid strategy that drives SaaS success in 2026.
Where Should Customer Education Live in 2026?
Discover where customer education should live in SaaS. Compare 5 proven models—CS, PS, Independent, Product, and Growth—to scale your training and reduce churn.