Case Studies For Customer Education
01
From ZERO TO HERO: How We Helped a Legal Tech SaaS Enterprise Build a Robust Learning Ecosystem
We started the project when the client had zero Instructional Design resources. Over the years, we helped them set standards and build an extensive portfolio of courses for customers and internal functions, such as Sales, L&D, etc.
04
Partner Enablement Through a New and Effective Training Program
This enterprise had multiple stakeholders who wanted their partner-enablement curriculum developed in varying ways. We came onboard as consultants, built consensus, and delivered an effective partner enablement curriculum where nothing existed.
05
Boosting Customer Retention for a Cloud-Based Machine Data Analytics Company
This enterprise had a powerful but complex suite of solutions. As a result, customers were confused or didn’t utilize the complete feature set. Power users advocated renewals, but most users were against it. We used effective Instructional Design and Customer Education best practices to boost retention.